Payments & Credit facilities
Deposit
a)Where the hotel has granted credit approval, no deposit is required for bookings where the company has agreed, signed and returned Darwin City Hotel's Terms and Conditions. At the discretion of the hotel, all booking must be secured by a credit card or a deposit equal to one nights accommodation for all rooms requested.
b)Where credit approval has NOT been granted, full prepayment is required minimum 72 hours prior to arrival and/or a credit card for room guarantee is required. Where payment has not been received the hotel reserves the right to release the reserved rooms for sale.
Credit Account
If your company does not have a credit with the hotel, prepayment is required at least 72 hours prior to the guest's arrival. If prepayment has not been received by this time the room/reservation will be automatically released for sale. If credit facilities are to be established with the hotel, credit approval takes 14 days to process. A credit application form is required to be completed in full including credit references and returned to the hotel for processing. The only businesses excluded from advising credit references are financial Institutions and Government Departments. Payment should be made within 30 days after the date of the invoice. Credit Accounts reaching 45 days outstanding will automatically be suspended until outstanding monies has been paid. Accounts that have been suspended for trading outside the 30-day trading account terms will only be reinstated at the discretion of the Hotel General Manager.
Credit Card and/or Company Credit Card Payment
Companies who wish to make a payment via credit card and/ or company credit card will need to be complete a credit card authorisation payment form including signature plus forward a copy of the front and back of the credit card for signature verification purposes. This will be required for every individual booking. Alternatively, the company can provide a 'Blanket Card Authority" that will be applicable for all bookings for a set validity period. All credit card payments and required paperwork are required to be organised with the hotel minimum 72 hours prior to guest arrival. The credit card authority will also need to state exactly which charges they are authorizing e.g. All charges, Room only.
Credit Card Surcharge
A surcharge of 1.5% is applicable for payments made via credit card. This surcharge will be calculated and added to the entire charge at the time of processing.
